Privacy Policy

1. Introduction

Grow Fast Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (www.grow-fast.co.uk) or use our services.

2. Information We Collect

We collect the following personal data through our website:

• Contact Information: Name, email address, company name, company annual revenue
• Lead Magnet Data: Name and email address provided when downloading free resources (guides, case studies, demo videos)
• Communications: Any information you provide when contacting us through forms or email
• Technical Data: IP addresses, browser type, device information, and website usage data collected through cookies and analytics

3. How We Collect Your Data

We collect data through:

• Contact forms and consultation booking forms on our website
• Lead magnet download forms on our website
• Newsletter and marketing sign-up forms
• Cookies and analytics tools (Google Analytics, Rybbit Analytics)
• Meta (Facebook/Instagram) advertising platform
• Email communications with us
• Our CRM system (via Formspree integration)

4. How We Use Your Data

We process your personal data for the following purposes:

• Responding to Enquiries: To answer your questions and provide information about our services
• Providing Services: To deliver consultations, audits, and advisory services
• Marketing Communications: To send newsletters and updates about our services (with your consent)
• Website Improvement: To analyse website usage and improve user experience
• Business Operations: To maintain records and comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate Interests: For responding to business enquiries, providing services, and improving our website
• Consent: For sending marketing communications and using non-essential cookies
• Contract Performance: When necessary to fulfil our service agreements
• Legal Obligation: To comply with tax, accounting, and other legal requirements

You have the right to object to processing based on legitimate interests at any time.

6. Data Sharing and Third Parties

We use the following third-party services that may process your data:

• Google Analytics: For website traffic analysis
• Rybbit Analytics: For cookieless, privacy-friendly website analytics (does not use cookies or store personal data)
• Formspree: For form submissions and CRM integration
• MailerLite: Email marketing and automation platform for sending educational content and training updates. MailerLite is based in the EU and complies with GDPR
• Meta Platforms (Facebook/Instagram): Advertising conversion tracking via Meta Pixel to measure ad effectiveness. Data processed under Standard Contractual Clauses
• Payment Processors: For processing payments (we do not store payment card details)

We do not sell your personal data to third parties. We do not transfer data outside the UK or European Economic Area (EEA).

7. Data Retention

We retain your personal data for the following periods:

• Active Enquiry Data: 2 years from last contact
• Client Data: 6 years after contract ends (to comply with tax and accounting requirements)
• Marketing Data: Until you withdraw consent or after 3 years of inactivity
• Analytics Data: 26 months

After these periods, we securely delete or anonymise your data unless we have a legal obligation to retain it longer.

8. Cookies

Our website uses cookies for analytics and marketing purposes. We obtain your consent before placing non-essential cookies on your device through our cookie consent mechanism. You can choose to accept or decline analytics cookies and marketing cookies independently.

Analytics cookies (Google Analytics) help us understand how visitors use our website. We also use Rybbit Analytics, a cookieless analytics tool that does not require consent as it does not use cookies or store personal data. Marketing cookies (Meta Pixel) help us measure the effectiveness of our advertising campaigns.

You can manage your cookie preferences at any time through the "Cookie Settings" link in our website footer, or through your browser settings. Essential cookies necessary for website functionality do not require consent.

For full details of all cookies used, see our Cookie Policy. For general information about cookies, visit www.allaboutcookies.org.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at jake@grow-fast.co.uk. We will respond within one month.

10. Marketing Communications

When you download a free resource (guide, case study, or demo video) from our website and consent to marketing communications, we will send you emails about AI automation training and related content via MailerLite. These emails are educational in nature and may include information about our paid training programmes.

We only send marketing communications when you have given explicit consent via a checkbox on our lead magnet download forms. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at jake@grow-fast.co.uk

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

15. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: